Inboxes
Connect your communication channels to ManySends with unlimited inboxes.
Adding Inboxes
An Inbox is an instance of a channel which connects your website or social media accounts like Facebook, Twitter or chat platforms like WhatsApp, Line, and more to ManySends.
Unlimited Inboxes
You can have unlimited* inboxes in your ManySends account. You can add an inbox to your account in any of three ways described below.
*Number of inboxes are subject to a fair use policy based on number of agents and subscribed plan.
Three Ways to Add Inboxes
Through Your Welcome/Onboarding Screen
You'll see option to connect your inboxes on onboarding screen. Click on Click here to create an inbox, as shown in screenshot below.
[Screenshot: Onboarding screen with inbox creation option]
Through Your Settings Screen
On your ManySends dashboard, click on Settings → Inboxes.
Dashboard → Settings → Inboxes
Through Your Home Screen
You can find + New inbox link on your home screen below the list of your inboxes.
[Screenshot: Home screen with + New inbox button]
Start Adding Inboxes
Once you reach the inbox screen, click on the button: "Add Inbox", which you will find at the top right hand corner of the page.
Start selecting channels. You can see the list of supported channels on this screen. Eg: Website, Facebook, Twitter, WhatsApp, SMS, Email, API, Telegram, Line, etc.
Supported Channels
Website Channel
Live chat for your website with customizable widgets
Facebook Messenger
Connect Facebook pages for social media support
Twitter Channel
Handle Twitter mentions and direct messages
WhatsApp Channel
Business WhatsApp messaging with API integration
SMS Channel
Send and receive SMS messages globally
Email Channel
Connect email accounts for unified messaging
API Channel
Custom integrations via REST API
Telegram Channel
Telegram bot integration for messaging
Line Channel
Line messaging platform integration
Next Steps
Find detailed steps to configure each channel below:
Note: Number of inboxes are subject to a fair use policy based on number of agents and subscribed plan.
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