Email Channel

Connect your email accounts to ManySends for seamless customer communication.

Setting Up Email Channel

Navigate to Email Channel Setup

Go to Settings → Channels → Email Channel to start the setup process.

Settings → Channels → Email Channel

Configure Email Account

Enter your email credentials and configure IMAP/POP3 settings for your email account.

Email Address

Enter your full email address

Password

Use app password if 2FA is enabled

Server Settings

IMAP/POP3 server details auto-detected

Set Up Email Routing

Configure how incoming emails should be routed and assigned to your team members.

Routing Options:

• Round-robin assignment
• Load balancing
• Skill-based routing
• Manual assignment

Test Connection

Send a test email to ensure the connection is working properly before going live.

Success: Test email should appear in your ManySends inbox

Supported Email Providers

Gmail

Google Workspace and personal Gmail accounts

Outlook

Microsoft 365 and Outlook.com

Yahoo Mail

Yahoo business and personal accounts

Custom SMTP

Any email provider with SMTP/IMAP access

Best Practices

Use dedicated support email addresses
Set up proper email forwarding rules
Configure automatic responses for common queries
Monitor email deliverability and spam filters

Security Features

SSL/TLS Encryption

Secure email transmission

OAuth2 Support

Modern authentication methods

App Passwords

Secure access for 2FA accounts

Access Control

Granular permission management