Facebook Channel

Connect Facebook Messenger to ManySends to engage with customers on social media.

Setting Up Facebook Channel

Navigate to Facebook Channel Setup

Go to Settings → Channels → Facebook Channel to start connecting your Facebook account.

Settings → Channels → Facebook Channel

Connect Facebook Account

Authenticate with Facebook and grant ManySends permission to access your pages and messenger.

Permissions Required:

• Pages messaging
• Pages read engagement
• Pages show optional
• Page access tokens

Select Facebook Pages

Choose which Facebook pages you want to connect to ManySends for customer communication.

Note: You must be an admin of the Facebook page to connect it.

Configure Messenger Settings

Set up automated responses and routing for Facebook Messenger conversations.

Welcome Message

Set up automatic greeting for new conversations

Away Message

Configure response when agents are unavailable

Response Time

Set expected response time for customers

Test Integration

Send a test message through Facebook Messenger to ensure everything is working correctly.

Success: You should see the test message appear in your ManySends inbox.

Features

Real-time Messaging

Engage with Facebook users in real-time conversations

Page Management

Manage multiple Facebook pages from one dashboard

Automated Responses

Set up chatbots and automated message flows

Message Templates

Use pre-approved templates for common responses

Conversation History

Access complete conversation history and analytics

Multi-agent Support

Multiple agents can handle Facebook conversations

Requirements

Facebook Business account with admin access
Facebook page with Messenger enabled
Admin access to the Facebook page
Valid ManySends account with channel permissions

Best Practices

✓
Respond quickly to maintain good response rates
✓
Use message templates for consistent responses
✓
Set up automated responses for after-hours
✓
Monitor performance metrics regularly
✓
Follow Facebook's messaging policies

Troubleshooting

Messages not appearing?

Check that your Facebook page has Messenger enabled and that you have granted the correct permissions.

Can't send messages?

Verify that your page is not restricted by Facebook's messaging policies and that you're within rate limits.

Connection issues?

Try reconnecting the Facebook page and ensure your ManySends account has the necessary permissions.