WhatsApp Setup
Connect WhatsApp Business API to ManySends for direct customer messaging.
WhatsApp Setup
Connect your WhatsApp Business account to ManySends to engage with customers through the world's most popular messaging platform.
Prerequisites
- WhatsApp Business account
- Verified phone number
- Facebook Business Manager (for WhatsApp Business API)
Setting Up WhatsApp Channel
Navigate to WhatsApp Channel Setup
Go to Settings → Channels → WhatsApp Channel to start the setup process.
Settings → Channels → WhatsApp Channel
Connect WhatsApp Business API
Enter your WhatsApp Business API credentials and authenticate your account with ManySends.
Note: You'll need your API key and phone number ID from Facebook Business Manager.
Configure Phone Number
Verify and configure your WhatsApp Business phone number for sending and receiving messages.
Verification: WhatsApp will send a verification code to your phone number.
Set Up Message Templates
Create and configure message templates for common customer inquiries and automated responses.
Welcome Message Template
"Hello! Welcome to ManySends. How can we help you today?"
Support Response Template
"Thank you for reaching out. Our team will respond within 24 hours."
Test WhatsApp Integration
Send a test WhatsApp message to ensure the connection is working properly before going live.
Success: You should receive a test message in your WhatsApp.
Best Practices
Message Templates
Use message templates for common responses to ensure quick replies.
Business Hours
Set business hours and auto-responses for after-hours messaging.
Response Times
Monitor response times and customer satisfaction metrics.
Compliance
Follow WhatsApp's messaging policies and guidelines.
Features
Two-way Messaging
Engage in real-time conversations with your customers.
Message Templates
Use approved templates for proactive messaging.
Automated Responses
Set up chatbots and automated workflows.
Rich Media Support
Send images, documents, and other media files.
Message Analytics
Track performance and engagement metrics.
Multi-agent Support
Multiple agents can handle WhatsApp conversations.
Still need help?
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