Labels
Categorize and prioritize conversations with custom labels.
How to Add Labels
Labels in ManySends can help you easily categorize and prioritize conversations, making it easier to manage your workflow.
Benefits of Labels
By assigning a label to a conversation from the chat's side panel, you can quickly identify the topic or status of the conversation.
Labels are account-specific, which means you can use them to create custom workflows that are unique to your organization. You can also customize the colors of your labels to help differentiate them, and display them on the sidebar for easy filtering.
Adding Labels
Navigate to Label Settings
Click on Settings on ManySends home screen. Go to Labels → Add Label button.
Settings → Labels → Add Label
Design Your Label
Start designing your own label. As you add more labels, try to give them meaningful names as well as different colours to maintain distinction and clarity.
Tip: Use consistent naming conventions for better organization.
Configure Label Fields
The fields are described below:
1. Label Name
Assign a name for the label. For e.g.: Premium_Customer, deliver-issues, bugs are a few commonly used labels.
Note: Only alphabets, numbers, hyphens and underscores can be used to name your labels.
2. Description
Write a short description to convey what the label represents. This will help your team members to understand labels easily. For e.g., A possible description for label Premium_Customer is "This customer's issue is to be resolved on priority."
3. Color
Select a colour for the label for easy identification. After selection, click the small square again.
4. Checkbox to Show Label on Sidebar
Check this if you want the label to be displayed on the sidebar. This will help in easy identification of conversations.
Create Label
Click on Create. The Label added successfully message will be displayed. New Label has been created.
Continue to create as many labels as you need. Labels can be used across teams.
How to Modify or Delete a Label
Best Practices
- ✓Use consistent naming conventions
- ✓Choose meaningful colors for visual identification
- ✓Limit the number of labels to avoid confusion
- ✓Train your team on label usage
- ✓Regular cleanup of unused labels
Common Label Examples
Priority_Urgent
For urgent customer issues
Billing_Inquiry
For payment and subscription questions
Technical_Support
For product issues
Feature_Request
For new feature suggestions
Feedback
For customer feedback
Spam
For unwanted messages
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