Campaigns

The Campaigns feature is a way for you to send outbound messages to your customers. There are two types of campaigns in ManySends:

Ongoing Campaigns

Use ongoing campaigns to send frequent outbound messages via website live chat. Set specific conditions that trigger these messages, like when a user spends time on a page.

One-off Campaigns

Use one-off campaigns to send SMS campaigns to groups of contacts. Perfect for announcements and promotional offers.

How to Create an Ongoing Campaign

1
Navigate to Campaigns > Create Campaign
Start by accessing the campaign creation interface from your dashboard.
2
Select Ongoing Campaign type
Choose the ongoing campaign option for continuous messaging.
3
Set up trigger conditions
Configure when messages should be sent (time on page, user behavior, etc.).
4
Write your message content
Create compelling messages that will engage your visitors.
5
Configure targeting rules
Define which visitors should receive your messages.
6
Set campaign to active
Launch your campaign and start engaging with visitors.

How to Create a One-off Campaign

1
Go to Campaigns > Create Campaign
Access the campaign creation dashboard.
2
Select One-off Campaign type
Choose the one-time campaign option.
3
Choose your contact group
Select existing contacts or upload new contact lists.
4
Compose your message
Write your promotional or informational content.
5
Schedule delivery time
Set the optimal time for message delivery.
6
Review and launch campaign
Double-check everything and send your campaign.

How to Edit or Delete Campaigns

1
Go to the Campaigns section
Navigate to your campaign management area.
2
Find the campaign you want to modify
Browse your list of active and inactive campaigns.
3
Click the Edit button to make changes
Modify message content, targeting, or scheduling.
4
Click Delete to remove the campaign
Permanently remove campaigns you no longer need.
5
Confirm your action
Review changes before confirming.

Best Practices

✓
Personalize messages with customer data for better engagement
✓
Test campaigns before full launch to ensure everything works
✓
Monitor performance metrics to optimize future campaigns
✓
Follow compliance guidelines for SMS marketing
✓
Segment your audience for better targeting and results