Audit Logs

Track and monitor all account activities with comprehensive audit logs.

Tracked Activities

Authentication Events

• User Login/Logout
• Failed login attempts
• Password changes
• MFA setup/changes

Conversation Activities

• Conversation Access
• Message Actions
• Conversation Assignment
• Conversation Closure

Settings Changes

• Configuration modifications
• Feature enable/disable
• Integration changes
• Workflow updates

Agent Management

• Added, removed, or modified agents
• Role changes
• Permission updates
• Team assignments

Label Operations

• Created, edited, or deleted labels
• Label assignments
• Category changes

Automation & Macros

• Executed macros and their effects
• Automation rule changes
• Bot configuration updates

Step 1: Access Audit Logs

Navigate to Settings → Advanced Features → Audit Logs to view the activity log.

Settings → Advanced Features → Audit Logs

Step 2: Filter Activities

Use filters to find specific activities by date, user, or action type.

Date Range

Filter activities by specific time periods

User Filter

View activities by specific users or roles

Action Type

Filter by specific activity categories

Step 3: Review Details

Click on any log entry to see detailed information about the activity.

Log Entry Details Include:

• Timestamp of the activity
• User who performed the action
• IP address and location
• Before and after values (for changes)
• Success/failure status

Log Retention

Audit logs are retained for 90 days. Export logs if you need longer-term records.

Export Options:

• CSV format for spreadsheet analysis
• JSON format for system integration
• PDF format for compliance reporting

Security Features

IP Address Tracking

See login locations and detect unusual access patterns

Failed Login Attempts

Monitor security threats and unauthorized access attempts

Permission Changes

Track access level modifications and role updates

Data Export

Download audit data for compliance and analysis

Compliance & Reporting

Audit logs help with:

Generate compliance reports for internal audits

Set up alerts for suspicious activities

Regular review of audit logs for security

Document access for regulatory requirements

Best Practices

Regular monitoring of audit logs for security
Set up alerts for critical security events
Export regularly for compliance requirements
Review failed attempts for potential threats
Document procedures for audit log management