Agent Bots
Automate customer conversations with intelligent agent bots.
Agent Bots
Agent Bots are automated conversational assistants that can handle customer inquiries, provide instant responses, and escalate complex issues to human agents when needed.
Key Benefits
Setting Up Agent Bots
Navigate to Bot Settings
Go to Settings → Agent Bots → Create New Bot
Settings → Agent Bots → Create New Bot
Configure Bot Details
Set up your bot's basic information:
Bot Name
Choose a descriptive name for your bot
Welcome Message
Set the initial greeting message
Language
Select the primary language for the bot
Create Conversation Flow
Design the bot's conversation flow using the visual flow builder:
Tip: Start with common use cases like FAQ responses, lead qualification, or basic support.
Set Up Escalation Rules
Configure when the bot should escalate to human agents:
- • When customer requests human agent
- • After multiple failed attempts to understand
- • For specific keywords or phrases
- • During business hours for complex issues
Test and Deploy
Test your bot thoroughly before deploying:
Best Practice: Test with real customer scenarios and gather feedback from your team.
Bot Capabilities
Natural Language Processing
Understands customer intent and context
Multi-language Support
Supports multiple languages automatically
Human Handoff
Seamless escalation to human agents
Analytics & Insights
Track bot performance and customer satisfaction
Use Cases
Lead Qualification
Ask preliminary questions before routing to sales team
Support Triage
Gather information before creating support tickets
FAQ Automation
Answer common questions instantly
After-hours Support
Provide basic support when team is offline
Best Practices
- ✓Start simple and gradually add complexity
- ✓Monitor performance and optimize regularly
- ✓Provide clear escalation paths to human agents
- ✓Test thoroughly with real scenarios
- ✓Gather feedback from customers and agents
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