Webhooks

Real-time event notifications

# Webhooks

Receive real-time notifications from ManySends when specific events occur. Build custom integrations and automate workflows with webhook event notifications.

Key Features

Real-time Events Instant notifications for system events - **Custom Endpoints**: Send data to your preferred URLs - **Event Filtering**: Choose which events trigger webhooks - **Retry Logic**: Automatic retry for failed deliveries - **Signature Verification**: Secure webhook validation - **Payload Customization**: Control data format - **Delivery Tracking**: Monitor webhook success rates

Supported Events

Conversation Events - conversation.created - conversation.updated - conversation.status_changed - conversation.assigned - conversation.resolved - conversation.reopened

Message Events - message.created - message.updated - message.deleted - message.reaction_added - message.reaction_removed

Agent Events - agent.created - agent.updated - agent.deleted - agent.status_changed

System Events - user.created - user.updated - label.created - label.updated - label.deleted

Webhook Configuration

URL Setup Configure endpoint URLs - **Secret Keys**: Secure webhook validation - **Event Selection**: Choose trigger events - **Payload Format**: JSON data structure - **Headers**: Custom HTTP headers - **Timeout Settings**: Configure response timeouts

Security Features

HTTPS Required Secure endpoint connections - **Signature Verification**: HMAC-SHA256 signatures - **IP Whitelisting**: Restrict webhook sources - **Rate Limiting**: Prevent webhook abuse - **Data Encryption**: Secure data transmission - **Access Control**: Manage webhook permissions

Use Cases

CRM Integration Sync customer data - **Analytics Platforms**: Track support metrics - **Notification Systems**: Send alerts to external systems - **Workflow Automation**: Trigger business processes - **Data Warehousing**: Archive conversation data - **Custom Reporting**: Build specialized reports