Shared Inbox

Collaborative team queues

Every Channel, One InboxLast updated: 2024-03-05

Shared Inbox

Collaborative team queues

Shared Inbox

Collaborative team queues for efficient customer support.

Key Features

Team Collaboration Multiple agents on conversations - **Assignment Rules**: Smart conversation distribution - **Collision Detection**: Prevent duplicate responses - **Internal Notes**: Team communication

Benefits

Improved team collaboration - Faster response times - Better customer experience - Reduced duplicate work

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