Shared Inbox
Collaborative team queues
Every Channel, One Inbox•Last updated: 2024-03-05
Shared Inbox
Collaborative team queues
Shared Inbox
Collaborative team queues for efficient customer support.
Key Features
Team Collaboration Multiple agents on conversations - **Assignment Rules**: Smart conversation distribution - **Collision Detection**: Prevent duplicate responses - **Internal Notes**: Team communication
Benefits
Improved team collaboration - Faster response times - Better customer experience - Reduced duplicate work
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